Isn't It Time You Let the Experts Manage Your IT?

Managed IT services is a way to outsource the day-to-day management of your information technology needs.

A Managed Service Provider (MSP) can supplement your in-house IT department or become your IT department, depending on your business goals, internal IT savvy, and budget.

A MSP is essentially your IT department. Managed IT Services proactively manages information technology assets on behalf of a customer. This differs from traditional IT which is a reactive service built around a break and fix model.

Managed service providers seek to prevent your IT infrastructure from breaking – providing your employees with continual access to the tools they need to do their jobs. Partnering with an MSP allows small and medium businesses to run their business on technology that would be beyond their budgets as a capital investment.

  • Network Management and security

    Network security is a constantly shifting target as hacker techniques evolve and are countered. Companies that don’t have enough resources to dedicate to network security are even more at risk of a security breach (or breaches).

  • Email security

    Block spam, phishing scams, malware, and other inappropriate email content before it can get inside of your network.

  • Reporting

    Detailed reporting allows you to see the applications and personnel taking up the majority of your network resources. Monitoring also provides insight into traffic bottlenecks and peak periods so that you can add more capacity when needed and prevent your employees from becoming frustrated.

  • Vendor management

    One point of contact for vendor management simplifies trying to identify who is responsible for issues and vendor management.

  • Service level agreements

    Service level agreements (SLAs) guarantee predictable response and resolution times for network problems and establish what is and isn’t covered in the relationship.

0+

Years experience

0

Certified experts

0%

End user satisfaction

024/7

Service desk

0countries

Global reach

Our Managed IT services will help you succeed. Let’s get started

Solutions

COMPREHENSIVE IT SERVICES INCLUDE

  • Network

    Cloud services are network dependent, which is why Mark 5 network management and monitoring services have become critical to IT.

  • Service desk

    Mark 5 24/7 support is about maximising service efficiency, resolving problems and driving continuous service improvement.

  • Infrastructure

    Mark 5 ensures your IT infrastructure is always optimised to support the stable and highly available services organisations demand.

  • Endpoint management

    Client and server endpoints are managed as one estate, ensuring security and stability while maximising uptime and employee productivity.

  • Applications

    Mark 5 supports Software as well as on-premise deployments, ensuring applications are always optimised for the best possible user experience.

  • Managed services plus

    Mark 5 provides advanced management tools to clients who want to take their IT Service Management to a higher level.

WHO WE SERVE

ELIMINATE THE IT CHALLENGES YOUR BUSINESS

Our vertical solutions expertise allows your business to streamline workflow, and increase productivity. No matter the business, Mark 5 has you covered with industry compliant solutions.

Stop wasting time and money on technology. Explore our company

INDUSTRIES WE SERVE

BRANDS WE WORK WITH

Our vertical solutions expertise allows your business to streamline workflow, and increase productivity. No matter the business, NanoSoft has you covered with industry compliant solutions, customized to your company’s specific needs.

Why choose us

6 REASONS TO PARTNER WITH MARK 5

  • conversations-4872_af60b258-251e-41af-b238-dfb706d7b3d4

    Quick response

    We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.

  • diploma-2983_a6bb0b64-dbc1-431e-ac00-a83597982a0

    Experienced

    In more than 11 years of IT outsourcing, we have gained experience in a wide spectrum of technologies, industries, and application types.

  • messaging-app-4876_473fc710-9ecc-4785-9e78-8c9f00ae9498

    No geek speak

    You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.

  • flag-2979_1fd1d414-4b4f-4887-a94a-493ba8e0b0c7

    Business savvy

    We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.

  • source-code-1900_d2c3a8cb-9d49-47a9-aa2d-152f24e446d6

    One Stop Shop

    We handle all aspects of your IT infrastructure including hardware, software management and any other related technology needs.

  • happy-emoji-2947_45d5bb03-c67d-4e73-a316-a5e7f4a9f2f7

    100% Satisfaction Guarantee

    We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.

Stop wasting time and money on technology. Explore our company

How It Works

GET A IT SOLUTIONS QUOTE

Please contact our team or complete the form below. A representative will contact you shortly.

  • Let’s Talk

    We’ll chat about your business, how you use technology, and what you want to get out of IT.

  • Choose Your Plan

    If we’re the right fit, you’ll choose the IT service agreement that works best for your organization.

  • Start Your IT Experience

    Within days, you’ll be experiencing IT like never before.